The importance of good customer service cannot be taken for granted. All companies recognise that every employee is a representative of the organisation and as such, should reflect the good values of the company as well as excellent customer service.
 
The Customer Service & Telephone Etiquette Course is an interactive & practical workshop designed to teach the value of good customer service at every point of interaction with a customer or stakeholder. 

 

This course is suitable for companies looking to upskill their employees in the area of customer service and telephone etiquette in general.

 

Telephone Etiquette & Customer Service Course

Happy woman providing good customer service on the phone.

Course Contents

Customer Liason
Telephone Etiquette
Dealing with complaints
Time Management
Appearance & grooming
Team Work
Email Etiquette
Being an Ambassador for your company

Fees

R 2 522.00 

2x 4- Hour Sessions

Saturday training can be arranged for groups of 4 and above.

To enquire about this course please call us on 021 419 8977 or fill in the contact form below:

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