The importance of good customer service cannot be taken for granted. All companies recognise that every employee is a representative of the organisation and as such, should reflect the good values of the company as well as excellent customer service.
The Customer Service & Telephone Etiquette Course is an interactive & practical workshop designed to teach the value of good customer service at every point of interaction with a customer or stakeholder.
This course is suitable for companies looking to upskill their employees in the area of customer service and telephone etiquette in general.
Dealing with complaints
Appearance & grooming
Being an Ambassador for your company
R 2 522.00
2x 4- Hour Sessions
Saturday training can be arranged for groups of 4 and above.
To enquire about this course please call us on 021 419 8977 or fill in the contact form below: