info@cadtraining.co.za

Receptionist Course

The Receptionist Course prepares students with the necessary skills for a role in front office. The receptionist is often the first and most regular point of contact for all stakeholders.

Basic computer, typing and admin skills are taught to equip the student with the practical capabilities required for the front office role.

Telephone etiquette and customer service are included in the Receptionist Course to equip the student with the communication etiquette and aptitude for customer service necessary in all organisations.

The course includes the Interview Workshop as a step further in preparing the student for their introduction to the workplace environment.

MS Word 2010/2013
MS Excel 2010/2013
MS Access 2013
MS Outlook 2010
Telephone Etiquette & Customer Service
Basic Typing & Speed Typing
Interview Workshop

Office Administration Course

This course offers the full-package to ensure competency for a career as an office manager or office administrator.

This course covers computer training in all Microsoft Office applications, internet & email, typing skills and basic admin skills.

Telephone etiquette and customer service are included in the course to equip the student with the communication etiquette and aptitude for customer service necessary in all organisations.

The course includes the Interview Workshop as a step further in preparing the student for their introduction to the workplace environment.

Basic Typing & Speed Typing
MS Word 2010 / 2013
MS Excel 2010/ 2013
MS Access 2010
Telephone Etiquette & Customer Service
Internet & Email
Interview Workshops

Office Admin with MS PowerPoint 2010 / 2013

Fee: R10 500

Cost: R 8 000

Duration: 2 Months (Mornings only 08:30 - 13:00)

Cost: R 8 000

Duration: 2 Months (Mornings only 08:30 - 13:00)

Cost: R 7 500

Duration: 4 Weeks

MS Word 2010/2013
MS Excel 2010/2013
MS Access 2013
MS Outlook 2010
MS PowerPoint 2010/2013
Basic Typing

Microsoft Office Course

Telephone Ettiquette & Customer Service Course

Interview Workshop

Cost: R 5 000

Duration: Monday to Friday (09:00 - 12:00)

The Customer Service & Telephone Etiquette Course is an interactive & practical workshop designed to teach the value of good customer service at every point of interaction with a customer or stakeholder.

Customer Liaison
Telephone Etiquette
Dealing with complaints
Time Management
Appearance & grooming
Team Work
Email Etiquette
Being an Ambassador for your company

Cost: R 3 000

Duration: Done over 2x Fridays (10:00 - 12:00)

This worshop equips learners for the interview process. It includes assistance in creating a well designed CV.